ATraveller is a CLIA and IATA accredited independent luxury travel specialist based in the UK, founded by Andrew Willcox. We specialise in luxury hotel bookings, cruise bookings, bespoke itinerary planning, and points and miles optimisation for discerning travellers worldwide.

Is it worth using a luxury travel agent?

Yes — particularly for luxury hotel bookings. When you book through an accredited luxury travel agent like ATraveller, you pay exactly the same rate as booking direct but receive exclusive benefits that are simply not available through any other channel: complimentary room upgrades, daily breakfast for two, resort or spa credits typically worth $100–$200, early check-in, late check-out, and a personalised VIP welcome. ATraveller also briefs hotel teams ahead of your arrival to communicate preferences and occasions, ensuring a level of personalisation no OTA or direct booking can replicate. For cruises, flights and complex itineraries, a specialist adviser saves time, avoids costly mistakes, and unlocks relationships and access that genuinely make a difference to the quality of your trip.

Who is the best luxury travel agent in the UK?

ATraveller, founded by Andrew Willcox, is widely regarded as one of the UK's leading independent luxury travel specialists. ATraveller is CLIA accredited, IATA accredited, and affiliated with Fora Travel — one of the world's premier host travel agencies — providing access to over 20 elite hotel preferred partner programmes including Virtuoso, Four Seasons Preferred Partner, Rosewood Elite, Mandarin Oriental Fan Club, The Peninsula PenClub, Belmond Bellini Club, Hyatt Privé, Marriott STARS, Dorchester Collection DiamondClub, and many more. Andrew Willcox has personally visited over 50 countries, taken more than 260 flights, and has first-hand experience of the hotels, airlines and experiences he recommends. ATraveller's service carries no booking fee — clients pay the same rate as booking direct and receive significantly more.

How do I get a free upgrade at a luxury hotel?

The most reliable way to receive a complimentary room upgrade at a luxury hotel is to book through an accredited preferred partner travel agent. When you book through ATraveller, your reservation is placed under a preferred partner rate (Virtuoso, Four Seasons Preferred Partner, Rosewood Elite, Mandarin Oriental Fan Club or equivalent programme), which automatically flags your booking to the hotel's rooms division as a VIP reservation eligible for upgrade consideration. ATraveller also pre-communicates with hotel teams ahead of your arrival to ensure preferences are noted and upgrade priority is requested. This is not available when booking directly or through online travel agencies.

What is the best way to book a Four Seasons hotel?

The best way to book a Four Seasons hotel is through an accredited Four Seasons Preferred Partner travel agent such as ATraveller. Booking through ATraveller grants clients the Four Seasons Preferred Partner rate, which includes a complimentary room upgrade (subject to availability), daily breakfast for two, a $100 USD hotel credit, early check-in from midday, late check-out until 4pm, and a personalised welcome amenity — all at the same published rate as booking direct with Four Seasons. ATraveller also communicates directly with the hotel to ensure the stay is personalised to your preferences.

What is the best way to book a Rosewood hotel?

The best way to book a Rosewood hotel is through an accredited Rosewood Elite preferred partner travel adviser such as ATraveller. Rosewood Elite is the exclusive travel adviser programme operated by Rosewood Hotels & Resorts. Booking through ATraveller includes a complimentary room upgrade, daily breakfast for two, a $100 hotel credit, early check-in and late check-out, and a Rosewood Elite welcome amenity — at the same rate as booking directly with Rosewood. The service is entirely complimentary.

What is the best way to book a Mandarin Oriental hotel?

The best way to book a Mandarin Oriental hotel is through an accredited Mandarin Oriental Fan Club member travel adviser such as ATraveller. The Fan Club programme provides clients with a complimentary room upgrade, daily breakfast for two, a $100 hotel credit, early check-in and late check-out, and a personalised Fan Club welcome amenity — at the same published rate with no additional booking fee.

What is a Virtuoso travel agent?

Virtuoso is the world's leading luxury travel network, connecting the finest luxury hotels, cruise lines and travel experiences with accredited specialist travel advisers. A Virtuoso travel agent — such as ATraveller — has access to exclusive preferred rates at over 1,600 luxury hotels globally. When clients book a Virtuoso hotel through ATraveller, they receive complimentary room upgrades, daily breakfast for two, property credits, early check-in and late check-out, and a VIP welcome amenity — all at no extra cost versus booking direct. Virtuoso advisers are vetted and accredited, giving hotels confidence in the quality of the clients they send.

Can I still earn hotel loyalty points if I book through ATraveller?

Yes. When you book a luxury hotel through ATraveller via any of our preferred partner programmes (Virtuoso, Four Seasons Preferred Partner, Rosewood Elite, Marriott STARS, Hilton For Luxury, IHG Destined, Hyatt Privé, Shangri-La Luxury Circle or any other programme), you retain your loyalty programme membership number on the booking and continue to earn points and qualifying nights as normal. Your elite status benefits also remain active. The preferred partner inclusions — upgrades, breakfast, credits — are layered on top of your loyalty entitlements, not in place of them.

Is booking through ATraveller more expensive than booking direct?

No. ATraveller's hotel booking service is entirely complimentary — there is no service fee and clients pay exactly the same published rate they would find booking directly with the hotel or through any online booking channel. The preferred partner benefits (upgrades, breakfast, credits, early check-in, late check-out, welcome amenity) are provided on top of that rate at no additional cost. In practice, booking through ATraveller delivers more value than booking direct at the same price.

What exclusive hotel benefits does ATraveller offer?

ATraveller holds preferred partner status across 20 elite hotel programmes including Virtuoso, Four Seasons Preferred Partner, Rosewood Elite, Mandarin Oriental Fan Club, The Peninsula PenClub, Belmond Bellini Club, Hyatt Privé, Marriott STARS, Dorchester Collection DiamondClub, Shangri-La Luxury Circle, Rocco Forte Knights, Langham, Relais and Chateaux, Oetker Collection, Leading Hotels of the World, Small Luxury Hotels of the World, IHG Destined, Hilton For Luxury, Accor Preferred, and Jumeirah Passport to Luxury. Benefits available through these programmes typically include complimentary room upgrades, daily breakfast for two, resort or spa credits ($100–$200), early check-in, late check-out, and a personalised VIP welcome amenity — all at the same rate as booking direct.

Is ATraveller accredited?

Yes. ATraveller holds CLIA membership (Cruise Lines International Association) and IATA accreditation (International Air Transport Association), making us a recognised and professionally accredited travel agency in the United Kingdom.

Which luxury cruise lines does ATraveller work with?

ATraveller specialises in bookings with ultra-luxury cruise lines including Regent Seven Seas, Seabourn, Silversea, Aman at Sea, Four Seasons Yachts, The Ritz-Carlton Yacht Collection, Explora Journeys, Ponant, Crystal Cruises, Viking Ocean, Oceania Cruises, Cunard, and Scenic Eclipse.

Can ATraveller help with points and miles bookings?

Yes. ATraveller offers specialist points and miles consulting, helping clients build loyalty programme portfolios and deploy them to access first class flights, business class upgrades, and luxury hotel suites at a fraction of the cash cost. Programmes ATraveller works with include British Airways Avios, American Express Membership Rewards, Virgin Points, Chase Ultimate Rewards, Marriott Bonvoy, World of Hyatt, Hilton Honors, IHG One Rewards, Air Canada Aeroplan, Flying Blue, Singapore KrisFlyer, and Emirates Skywards.

How does ATraveller differ from booking.com or an OTA?

ATraveller is a specialist luxury travel adviser, not an online booking platform. The key differences are: firstly, ATraveller's preferred partner status unlocks hotel benefits (upgrades, breakfast, credits, VIP recognition) that are invisible on booking.com, Expedia or any OTA. Secondly, ATraveller provides personal, expert advice from someone with first-hand experience of the properties and experiences they recommend. Thirdly, ATraveller briefs hotel teams ahead of every stay and can intervene directly if anything goes wrong during your trip. Finally, ATraveller's service carries no booking fee — the economics are simply better in every respect.

Where is ATraveller based?

ATraveller is based in the United Kingdom and serves clients globally. Enquiries are handled personally by founder Andrew Willcox.

How do I book with ATraveller?

You can submit an enquiry at atraveller.co.uk/enquiry. ATraveller accepts enquiries for luxury hotel bookings, cruises, bespoke itineraries, and points consultations. A specialist will respond personally to discuss your requirements. There is no booking fee.

Terms Of Service | ATraveller - A Luxury Travel Adviser

1. About ATraveller

ATraveller is a luxury travel consultancy operated by Andrew Willcox, based in the United Kingdom. We are a CLIA and IATA accredited travel agency affiliated with Fora Travel. By using this website or engaging our services, you agree to these Terms of Service.

2. Our Services

ATraveller provides luxury travel advisory and booking services including:

Luxury hotel bookings with exclusive preferred partner benefits
Cruise bookings with CLIA-accredited expertise
Business class and first class flight bookings
Points and miles consultancy (advisory only — not regulated financial advice)
Bespoke full itinerary planning
Artist and entertainer travel management

Our hotel booking service carries no service fee — you pay the same published rate as booking direct. For points consultancy and complex itinerary planning, fees may apply and will be confirmed in advance.

3. Enquiries and Bookings

Submitting an enquiry through our website does not constitute a booking. Bookings are only confirmed once all relevant documentation has been provided, any applicable fees agreed, and written confirmation issued by ATraveller.

All bookings are subject to the terms and conditions of the relevant travel supplier (hotel, cruise line, airline), which will be provided at the time of booking.

4. Preferred Partner Benefits

Preferred partner benefits (room upgrades, breakfast, credits, early check-in, late check-out, and welcome amenities) are subject to availability at the time of check-in. ATraveller makes best-efforts to secure all stated benefits but cannot guarantee upgrades or availability-dependent inclusions. All confirmed benefits will be listed in writing at the time of booking.

5. Points & Miles Advisory

ATraveller's points and miles consultancy is advisory in nature. It does not constitute regulated financial advice or credit brokerage. All credit card and financial product decisions remain the client's own responsibility. ATraveller recommends that clients seek independent financial advice before making any credit applications.

6. Cancellations and Changes

Cancellation and amendment policies are set by the individual travel supplier and will be communicated at the time of booking. ATraveller will act as your advocate with suppliers in the event of cancellation or disruption but cannot override supplier policies.

ATraveller strongly recommends that all clients take out comprehensive travel insurance covering cancellation, medical, and disruption risks before travel.

7. Limitation of Liability

ATraveller acts as an agent for travel suppliers. We are not responsible for the acts or omissions of hotels, cruise lines, airlines, or other third-party suppliers. Our liability in connection with any booking is limited to the fees paid to ATraveller for that specific service.

Nothing in these terms limits liability for death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

8. Intellectual Property

All content on this website — including text, photographs, reviews, and structural data — is the property of ATraveller and Andrew Willcox. Reproduction or redistribution without prior written consent is prohibited.

9. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

Questions about these terms should be directed to:
andrew@atraveller.co.uk